Last updated: 01/07/2025
We, Parisian Pal, are committed to protecting your privacy. This policy explains how we handle the information we collect from you when you use our website. As a company based in France, we follow the General Data Protection Regulation (GDPR).

1. What Information We Collect

We only collect the information we need to provide our services and process your payments.
When you use our contact form: We collect your name and email address so we can reply to your enquiry.
When you use our online shop: We collect your name, email address, and payment details to process your payment for our services. Your payment information is handled securely by our trusted payment partner; we do not store your full credit card details on our website.
When you browse our website: Like most websites, we use cookies to help our site function properly and to understand how people use it. This helps us improve your experience. These cookies may collect technical information like your IP address.


2. How and Why We Use Your Personal Data
We process your personal data on a lawful basis, primarily for the following purposes:
To Provide Our Services (Contractual Necessity): We use your data to create and manage your bespoke itinerary, book activities and experiences, and provide on-the-ground support as requested.
To Respond to Your Enquiries (Legitimate Interest or Pre-Contractual): We use your contact information to communicate with you about our services, answer your questions, and send you a proposal.
To Improve Our Services (Legitimate Interest): We may use anonymised website usage data to analyse how our website is used and to improve our offerings.
To Comply with Legal Obligations (Legal Obligation): We may be required to process your data to comply with legal or regulatory requirements, such as invoicing and accounting.

3. Cookies

What are cookies? Cookies are small text files that are placed on your device when you visit a website. They help the website remember your actions and preferences over time.
Are there cookies on this website? Yes, this website uses cookies. Some are essential for the site to work correctly (for example, for the e-shop and payment process), while others help us understand how people use our site (like with Google Analytics).

4. Your Rights

You have rights regarding the information we hold about you. You can ask us to:
See the information we have about you.
Correct any information that is wrong.
Delete your information from our records.
To make a request, please contact us at support@www.parisianpal.com.

We will respond to your request within one month. We may need to verify your identity before fulfilling your request to ensure the security of your data.

5. Contact Us
If you have any questions about this policy or how we handle your data, please email us at support@www.parisianpal.com.

6. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “last updated” date.