1. Bespoke Itinerary Creation
We dedicate significant time and personalised effort to crafting each bespoke itinerary.
Refunds: If you need to cancel and no work has been started, a refund of 80% of the amount paid is possible. Once the planning process has begun, the fee becomes non-refundable to account for the hours already invested.
Postponements: We are happy to postpone the creation of your itinerary for a later date, and we can also arrange on-the-ground accompaniment, subject to availability.
Third-Party Costs: Please note that once tickets, reservations, or other activities have been purchased on your behalf, these costs are non-refundable. Our policy does not cover the cancellation fees of third-party vendors.

2. Experiences
For our pre-booked experiences, we offer a flexible approach to cancellations and rescheduling.
Refunds: In the event of a cancellation due to force majeure (circumstances beyond our control), a full refund is possible, less any transaction fees incurred by the payment provider.
Postponements: Alternatively, you may postpone your experience for a new date within 1 year of your original booking, subject to availability.

3. Business Concierge & Project-Based Services
We recognise the fast-paced nature of professional work. For our business concierge services:
Refunds: A 80% refund can be issued if a cancellation is made before any work has commenced. Once our team has started work on your project, the fee becomes non-refundable.
Optimal Cooperation: To ensure we can provide the best possible service, we ask that you inform us of any changes to your project as soon as possible.